Release notes - 3.0.0

Release date: 12/08/2025

Adding knowledge bases, LLM connectors and generative responses to Oswald

Together with the rise of large language models and retrieval augmented generation systems, we've added the concept of knowledge bases, LLM connectors and generative responses to our Oswald chatbot platform.

• Knowledge bases: link entire websites, content from Zendesk or other content via webhook connectors to your chatbot's knowledge base. Your Oswald chatbot will use this information to generate responses to questions.

• LLM connectors: connect your LLM via the Microsoft Azure OpenAI service or Google Vertex. Oswald will use this LLM to generate responses.

• Generative responses: choose which scenarios and scenario nodes will leverage the power of knowledge bases and LLMs and which scenarios will use the standard "fixed" responses.

More info via: https://www.oswald.ai/landing-oswald-generative-chatbots